Frequently Asked
General
Can I purchase services for a family member?
You’re welcomed and encouraged to purchased services for everyone you know! Services and payments can be set up over the phone with a customer representative.
Can I order online?
The only online orders that can be made at this time are for our furniture. All other orders must be made by phone.
Do you deliver across North America?
We do!
Cleaning
What are your main services?
We focus on several areas, each of them happens to be every area of your home. From your front door to your crown moldings to your appliances. We clean it all.
How do you price each service?
Services are priced according to both industry standards, the number of times you want us in your home, and after a free consultation.
How far in advance do I need to book?
We prefer forty-eight hours of advance notice to schedule the appropriate cleaning personnel for your home or construction site.
How can I pay
All major credit cards are accepted through contactless payment via Square. Payments can also be made online. Cash is also accepted.
Who will be cleaning my house?
Once Haus Makr understands the sort of work your home requires, we will determine who will be the best fit for the job. We will typically send the same Haus Makr to your home fore each visit.
What if I’m not happy with the job completed?
Simply email us with a photo and note of the area that was overlooked and once we’ve had a chance to review, you will be contacted promptly. At that time we will schedule a time to come to your house to correct the issue.
How long will it take to clean my house?
The amount of time it will take to clean your home depends on the current state of your home, home size and the cleaning package you choose.
Can I stay in the house when they’re cleaning?
Yes! We will clean around you, and when we need to be in the area you’re in, we’ll simply ask you to just scoot over a few feet.
What cleaning products will you be using?
We use our favorite cleaning products. The usual suspects, brands you’ve come to know and love the same way we have. If you have a preference or aversion towards a certain product or scent, do let us know and we will accommodate your first choice.
Can I change, add, or remove some services for the same price?
Package changes will be considered on a case by case basis. We can better assess each situation once on-site during a free consultation or after the first cleaning.
Do you have a referral program?
Tell everyone about us and we’ll love you forever!
Staging
Will you bring your furniture and decorative accents?
Each home staging is unique. Based on the needs of your home, your wants, and possibly the suggestions of your real estate agent, we will draft a plan that is best suited to the vision you want to achieve. But, yes, we’re happy to bring out own items.
How long can your items stay in my home?
Furniture and decorative accents are hired beginning in one-week increments. Discounts are offered based on duration, beginning at one month.
What if I prefer to use my belongings?
We are more than happy to work with your belongings.
How long will it take to stage my home?
The length of time to stage your home will depend on the size of your home and the amount of work required.
Where will each of my decorative accents you don’t use go while the home is staged?
Each of the items in your home that go unused during the staging process will be carefully stored in your home or removed and stored in our facility for an additional fee.
What if one of your pieces of furniture or decorative accents gets destroyed while in my home?
We take a small deposit based on the total cost of all items hired. In worst-case scenarios, each of our items is insured.
Can I buy your furniture and decorative accents from you?
Yes! There would be no better compliment, but we can also shop for you to decorate your new space.
Will you take me shopping to purchase furniture for my new or current home?
Personal shoppers are at your disposal! Call us to take the next steps.
Organizing
Where will my unused items go?
After discussing your wants and needs, we can determine where unused and unwanted items will go based on suspected future usage of those items.
How long will the process take to organize my home or a few select rooms?
The length of time it will take to organize your home is determined on a case by case basis. A Haus Makr will be able to determine the length of time after going to your home and assessing the work to be done.
Who will be doing the organizing?
Organizing will be completed by a member of our Interior team who specializes in organizing.
What if something breaks in the process?
Haus Makr is fully insured and if any item is broken by a Haus Makr in the organizing process, it will be replaced.
How soon can I have my first consultation?
A first consultation will be conducted over the phone to discuss your goals. After which a Haus Makr will come to your home at a scheduled time and delve further into needs and a plan will be drafted.
What if I want more work done than was originally agreed upon?
Then we’ll do more work! We won’t stop until the job has been completed to your liking. We will also discuss the amount of work to be completed and adjust the invoice accordingly.
Do you remove garbage from the home or donate any goods I no longer need?
Haus Makr can do both. Prices will be determined based on the extent of work to be completed.
Can I be home during the organizing process to help guide you?
If you would like to suggest additional ideas or have any required tasks, they should be discussed either before the previously agreed-upon plan of execution has begun.
What if I can’t find one of my belongings after the organizer has left?
Please give us a call and we will reach out to the member of the Interior team, find out where the item was placed and let you know, immediately.
What steps do you take to ensure I am satisfied with your work?
Quite simply we will execute the agreed-upon vision and afterward discuss any additional work you would like to add to the plan.
Landscaping
What services are performed?
Please refer to our Exterior Services page and al la Carte menu.
Are there products I can purchase?
There are products for purchase, please see our online store.
Is there a guarantee on your work?
If for any reason you’re unsatisfied with our work, please do let us know and we will begin to rectify it, immediately.
What if any new plants, planters, or grass die after my purchase?
Most of the plants we purchase have a one year warranty. Though we can't guarantee how customers will care for a plant, we will happily give you the receipts for any plants, upon request.
Where do your plants and grass come from?
Our plants primarily come from Valley View Nursery and Sheridan Nursery.
Do you remove debris and yard waste once a job is completed?
Debris can be packaged and removed for a fee. Please refer to our Exterior a la carte menu.
Can we schedule weekly visits?
100%. See our package options for further details or call us and lets custom tailor a plan to your specific needs.
Can I prepay for a full season of work?
In the spring and summer months, Haus Makr offers summer packages. For specific needs to ensure your grounds are looking their best, please speak with a member of our Exterior Team.
Do you work in the rain?
Depending on the job at hand and how lightly the rain is coming down, we will likely complete any job we’ve previously started.
Garage
How long is the entire process?
Each job is unique. With differing amounts of items stored in the garage, a seven-point clean can take from three to six hours from start to finish.
Will you dispose of any of my unwanted junk?
We are happy to discuss removal with you. Removal depends on the job you had completed, the amount needed to be removed, and types of material.
Will you organize my garage the way you think is best?
It is our preferred choice. We will ask you a few pointed questions upon arrival and from there are happy to take the reigns.
Can I provide direction as to how I want my garage organized?
100%. We want to create a space that’s perfect for you!
Is there a difference between cleaning and organizing in the garage?
Yes. Cleaning is removing all of the years of dirt. Organizing will help to ensure the ease of access to each of your belongings.
Can shelves, racks, and hooks be installed?
Yes. Once on site for an initial consultation, We’ll discuss your needs and suggest storage solutions.
Do you offer storage containers?
We do and are of the mindset that each job has different requirements and will use different products when required.
Can you put items into my rafters?
Depending on the item, yes. We’ll also be happy to help you take it down when the time comes.
Do you clean, organize, and or paint rafters?
On a case by case basis. We’re always happy to discuss!
Where will each of my belongings go while you’re cleaning?
From either one side of the garage to the other or onto the driveway. Sometimes the weather is the deciding factor.
How long will the driveway sealer take to dry?
Anywhere from four to eight hours for the sealer to dry and be walkable. We recommend an overnight dry before parking on your freshly sealed driveway.
What if I see streaks on my driveway from the sealer?
Send us a photo and we will evaluate and take the necessary steps to correct the issue.
Can Haus Makr apply a double or triple coat?
We sure can! Additional fees will apply.
Auto
How deep is the cleaning you’ll do?
We go as deep as we can, but we stop at washing the carpet and fabrics.
Do you wash cloth seats?
Sadly, we do not.
What sort of cleaning products do you use?
We use an assortment of trusted brands, each to be discussed with you at the time of cleaning. If there is one product you prefer over another, let us know and we’ll use it!
Where will you clean my car?
You vehicle(s) will be cleaned in your driveway.
Do you require access to water and power?
We do require access to both water and power.
Does my car need to be clutter-free?
Yes, please clear out all important items. Alternatively, we can place everything into a small bag or throw everything away for a small fee.
Will you clean my trunk?
Trunks are included and receive a light vacuum and all vinyl areas will be cleaned!
Are there any types of material you clean?
None that we’re aware of.
What if you scratch the exterior paint on my vehicle?
Prior to washing your vehicle, we will do a high-pressure spray to remove most of the dirt, which should reveal any scratches you may already have. We’ll then do an inspection and have you sign off on any damage that may have already been done. From there we will use the highest quality wash gloves and cloths.
Abundance Boards & Baskets
What sizes do your Abundance Boards come in?
Boards come in two sizes from individual to parties with eight+ servings. Each available size is reflective of both in-home and corporate catering requests.
How long can Abundance Boards be out of refrigeration?
The length of time depends on the items on the board. We suggest boards go straight from refrigeration to service and remain at room temperature for no more than four hours depending on the ingredients.
Can I freeze or reuse leftover food?
Vegetables can be frozen and reused, perhaps in a stir-fry! We don’t suggest cured meats, fish, and dairy is reused. The best way to avoid waste is to eat it all!
Are there any sides that come with the boards?
There are suggested items that pair well with boards, and we suggest you allow us to provide them to you for a small additional fee.
How do I return a charcuterie board?
Like our food, our boards are premium quality and they’re yours to keep! If you do not wish to keep the board because you don’t have space or don’t want the board, we can return to your home or office to collect the board for a small additional fee.
What sort of packaging do boards come in?
Boards are packaged in craft boxes.
How far in advance do I need to order Abundance Boards?
We appreciate at least forty-eight hours to order any Abundance Board. For groups of ten or more, we prefer up to one weeks notice.
How many Abundance Boards and Luxe Baskets are made per day?
Boards are made to order.
Where do you source your ingredients?
Our ingredients come from an incredible selection of butchers, fishmongers, local farms, the St Lawrence Market, and one secret No Frills that has the best selection of international dried goods.
What sort of packaging is used during winter months and corporate delivery?
A selection of craft baskets and unique carryout containers are used during winter months and for corporate catering.
Can I change a menu item due to allergies, preferences, etc.?
We’re happy to discuss specific needs and will do our best to accommodate each of them.
In-Home Chef
Will an account manager work with me to develop a menu?
During an initial phone call with a member of our Culinary Team, we will work to understand your vision for a menu. If you have any requests outside of our current offerings, we will work with you to ensure you have the best possible menu.
How many people can be at one party?
Haus Makr follows all guidelines provided by the Ontario government while in place during the pandemic.
Can you supply wait and bar staff?
Yes. We have a roster of incredible people who love service.
Can you supply dishes, cutlery, glassware, tables, chairs, etc.?
Yes.
Will you do a deep clean after the party has ended?
We can schedule members of our Interior Team to come to your home before and after your event. Let us know when works well for you.
Can you help to prepare our home for the party?
Absolutely! We live for this sort of fun! A Haus Makr from the Interior Team can come to your home before your event to ensure your home is just the way it should be to welcome your guests from cleaning to staging. We take care of every detail from stocking the bathroom to extra coat racks.
How and where is food prepared?
All food can be prepared at your home. Alternatively and ideally, we will prepare and do most of the dirty work at our production kitchen and leave the real cooking until we get to your home. We like to maximize our time and put on a little show if that is your preference.
Can we have food delivery only?
100%. The total must exceed $200 for food in addition to the cost of delivery.
Fresh & Frozen Fresh
Can you supply me with nutritional facts and or ingredients?
Each of our prepared foods comes with nutritional facts supplied by George Brown College.
How long is food frozen before delivery?
Food is prepared fresh and frozen 24 hours to 48 hours before delivery.
When is food prepared before delivery?
Fresh food is prepared on the morning of delivery for absolute freshness.
Do you supply thawing and heating instructions?
Preparation methods come with each menu item.
What areas of the city do you cater to?
We cater primarily to the Greater Toronto Area. We also cater to areas outside of the GTA for a very small fee.
Is your packaging recyclable?
Yes. We try to source the most eco-friendly products as possible.
Do you offer seasonal products?
The Culinary Team changes each menu as the seasons change.
Hosting Class
What will be covered in a hosting class?
Three hosting classes are offered. Each class offers a unique and specific plan to ensure each of your bases are covered while guests are in your home. We can also draft a step by step execution plan or work-back to help assist you with your event.
Will I have the confidence to host after taking a class with you?
After taking hosting classes, we believe you will have the know-how to flawlessly host one or multiple guests. Practice makes perfect!
What if I already know the basics?
Great! We can discuss which areas you’re comfortable with and those you’re not. From there Haus Makr will draft an individualized plan to help you achieve your highest level of personal comfort before, during, and after hosting.
Does hosting begin at guest arrival?
The hosting begins as soon as you make the guests list. More about that in class!
What can I do to prepare for a class?
All we can ask is that you come with an open mind and ready to learn!
Can I invite a friend or two to join a class?
You’re welcome to invite friends to join in on the learning. There is a fee for each additional participant.
Can I combine hosting and culinary classes?
Certain topics will overlap. Cooking and hosting are separate classes and can be taken one after the other.
Do you focus on guest feelings or primarily on how I will feel when I’m hosting?
Hosting is primarily about the feeling your guest has while in your home. We’ll also focus on ensuring you feel comfortable every step of the way. We think it's paramount.
Culinary Class
Do you teach all levels and age groups?
We do! From early learners from aged eight to even the most seasoned chef who is looking to learn some new recipes or skills in the kitchen.
Are classes held in my home or your production kitchen?
Classes are held in your home.
Are there menus I can review to choose from and cook with you?
There are several cooking methods to choose from. You can focus on learning either one meal or multiple meals, but will learn several techniques in each class. Take all of them!
Can I suggest a menu or recipe I would like to learn to cook?
Absolutely. Take a peek at what we offer, then call us and lets discuss what you want to master!
How long are classes?
Classes range from 90 minutes to 2 hours.
Who does the grocery shopping, you or me?
Haus Makr will send you a grocery list and a required tools list. If you prefer, Haus Makr can pick up the required supplies, for an additional fee.
Can we schedule a class before the dinner hour so my family and I can eat the meal?
100% We love this idea! You’re so smart!
Can my children, family, and or friends participate?
Absolutely. Additional fees apply to all participants. Pricing is based on the ingredients required and length of time spent in your home.
Organizing Class
How will you teach me to organize better and organize my office, home, or garage?
We will work together to clean a specific space or spaces, discuss the processes involved, and draft a plan to keep you on track going forward.
What if I can’t keep up with the organization?
You can have a member of our Interior Team come to your home at any time to organize for you or have one of our organizers back to work with you.
Do you offer bi-weekly to monthly to quarterly sessions to ensure I’m staying on track?
We work with you to develop a schedule to ensure you have all of the help you need, when you need it.
How long is each class and what do you focus on?
Each session is ninety minutes. Additional time can be added to the original session in thirty-minute blocks.
Can I suggest problem areas of my house I want to focus on?
Absolutely. We’re here to help you become a Haus Makr.
What sort of office organization do you offer?
We can organize each of your files according to your specifications or we can suggest tested, tried, and true methods.
I live in a crazy house. How can I keep up the organization when a Haus Makr isn’t here?
Follow the plan we layout for you, have our cleaners in weekly to bi-weekly and an organizer bi-weekly to monthly. Haus Makr is here for you.
Where will all of the junk, stuff, and garbage go once I’ve learned to organized?
For an additional fee, Haus Makr can take each of your unwanted items away to a recycling depot, thrift shops or leave them with you, properly sorted for collection day.
Furniture
Where does the wood for the Haus Makr furniture come from?
Wood is sourced from Ontario, Canada.
Where is the furniture made?
Boards and tables are currently handmade in Brooklyn, Ontario.
Do care and storage instructions come with each board?
Yes.
Is there a warranty for each board purchased?
Though we do guarantee the quality of our work, we can’t guarantee how boards might be cared for or stored. If the wood of a Haus Makr board cracks within three months, we will happily replace the board, free of charge.
Can I return a board if I’m unhappy with the quality?
Boards can be returned if unused and within two weeks of the delivery date.
How heavy are the boards?
Each board is different. Specifications are listed with the product on the furniture page.
Are any two boards the same?
No two boards are the same.
How long does it take to make a single board?
There are multiple stages to create both rivers boards, charcuterie boards cutting boards and tables. A single board takes about three days to make and can take up to a week for the epoxy to dry in a river board. Tables can take up to two years depending on the wood and drying process.
Can I commission the crafting of a board or table with a piece of wood I have?
A member of our Furniture Team will be happy to speak with you and review your wood. We look forward to all future projects, and we will respond to you with an answer and hopefully a quote shortly there afterwards!
What can you tell me about river tables?
Call us.